5-star band (90% or more). Based on 215 buyers surveyed, about eight weeks after completion.
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McCarthy Stone reviews and ratings
Reviews, HBF rating and new build developments
91.5%
HBF Rating215 surveyed, Updated 4 Jun 20264.7
Trustpilot Rating5,464 reviews, Updated 2 Nov 2026
About McCarthy Stone
McCarthy Stone develops and manages retirement communities across the UK, with new homes designed for later life. Its purpose-built apartments combine private living space with communal facilities and ongoing management. The business opened its first retirement development in Hampshire in 1977 and now offers different levels of support, including Retirement Living Plus communities where care packages can be tailored to residents' needs. Its role continues after construction, covering property maintenance and services intended to help people remain living independently.
Background research
Company typePrivate company
Financial ReportingDoes not publish market earnings
Frequently asked questions
McCarthy Stone currently has a 5-star HBF rating, with 91.5% of recent buyers saying they would recommend the housebuilder in the Home Builders Federation customer satisfaction survey. That is HBF data, not a New Build Rankings review. Read more in our guide to What an HBF 5-star rating means.
McCarthy Stone's latest HBF result is 91.5% of surveyed buyers would recommend them, which is an HBF 5-star rating (90% or more). That measures customer satisfaction after completion. It is not a verdict on one home. Read more in our guide to HBF 5-star housebuilders explained.
McCarthy Stone's Trustpilot rating is 4.7 out of 5 based on 5,464 reviews. This is third-party Trustpilot information, not a review collected by New Build Rankings.
McCarthy Stone currently sits at #36 in the HBF table on New Build Rankings. That order comes from the latest Home Builders Federation customer satisfaction survey and should be read alongside Trustpilot or Google scores where they exist, not as a verdict that one housebuilder is “best”. Read more in our guides to UK new build developer rankings and How we rank developers.
Like most UK new builds, McCarthy Stone homes are typically sold with a new home warranty. The provider and cover can vary by development, so check the reservation pack rather than assuming a single scheme. Our warranty guide explains what that cover usually includes. Read more in our guide to New Build Warranties Explained.
How McCarthy Stone compares with other housebuilders
The HBF-rated developers closest to McCarthy Stone in the rankings.
Closest in the HBF rankings
The HBF rating for McCarthy Stone comes from the Home Builders Federation customer satisfaction survey. 91.5% of recent buyers would recommend McCarthy Stone, equivalent to a 5-star rating. This is HBF data, not a review collected by New Build Rankings. McCarthy Stone's Trustpilot rating is third-party review information hosted on Trustpilot (4.7 out of 5 from 5,464 reviews). New Build Rankings does not collect these customer reviews. Latest filed Companies House accounts and listing status.